AMGT 3307 Customer Service for Fixed Base Operations

General Aviation operations require special services from Fixed Base Operators (FBO) in such areas as fueling, parking, unscheduled maintenance, catering, ground transportation, and concierge services. This course details the role of customer service and management in these critical areas of FBO operations, how to improve customer service, ensure safety and increase traffic.

Credits

3

Lecture Hours

3 hours